We are proud to be an authorized distributor of the ResQLadder® brand of emergency escape ladders.
They are made in Bridgeport Connecticut by Bold Industries. Proud to be among the many companies still dedicated to manufacturing products in the United States.
Emergency Escape Ladders, LLC Return Policy
Please open and inspect all merchandise upon receipt. If merchandise is broken or incorrect, contact us within seven days of receipt date. Contact the Customer Service Department at 800-317-8313.
For merchandise return, contact the Customer Service Department at 800-317-8313 for a Return Authorization Number. Without RA#, return merchandise will not be accepted.
All returned merchandise must be in the original box, including all parts, accessories, literature, and warranty information. Please write the RA# on the Packing Slip and enclose with the merchandise. If merchandise is damaged or original contents not returned, refund may be denied.
All merchandise is subject to a 20% restocking fee to be deducted from refund amount. Shipping and Handling Fees will not be refunded.
Merchandise may be returned the best way possible at the Customer’s expense. For your protection, Emergency Escape Ladders, LLC recommends that the package be insured. Emergency Escape Ladders, LLC is not responsible for loss or damage incurred during return shipping.
Please allow 15 business days from the date that merchandise is received for credit processing.